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Rating Captain - application that helps brands build lasting relationships with their customers

Rating Captain - application that helps brands build lasting relationships with their customers

Mateusz Bielak
05/07/2021 | 2 min read

One of our larger projects is the Rating Captain application, which is generally used to manage brand reputation on the web. We are constantly developing the tool, introducing new functionalities, thanks to which it is becoming more and more popular among Polish and foreign companies.

 

App idea

We noticed that the market lacks a tool that would comprehensively help entrepreneurs manage reviews about the company and make better marketing and sales decisions. This is how the idea for the Rating Captain application was born. As the idea turned out, the technology used and the functionality of the application drew the attention of investors, and one of them is the Czysta3.vc fund, which decided that our tool was designed to measure international success. Thanks to the obtained funds, we can conduct further research and expand our team.

 

The mission that accompanies the app from the very beginning is to help brands turn dissatisfied customers into returning buyers.

 

Technology

 

Rating Captain helps companies automate customer service in terms of negative feedback using predictive analytics based on Machine Learning and Big Data. A team of specialists in many fields, such as data science, ux design, programming and marketing, is working on the application.

 

We are constantly making changes to make integration as easy as possible, so you can add Rating Captain as a plugin to your store on many shopping platforms. We are also constantly expanding the list of websites where you can get reviews.

 

The main functionalities of the application

 

The main task of the tool is to obtain ratings and comments from customers on many opinion-forming portals. However, that's not all, the application also allows you to monitor reviews and react quickly in a crisis situation. And all this thanks to detecting the sentiment of the coment left by the client.

 

In Rating Captain, users get a range of data about their customers as well as competitors, and all information is presented on clear charts. In addition, constant news, such as coupons or widgets with reviews to be displayed on the website, give even more possibilities to manage customer service and brand reputation.

 

We assure you that this is not the end, because we do not intend to rest on our laurels, but continue to develop the application to help brands create lasting relationships with customers.

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Mateusz Bielak
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